Support
Use the resources below for installation, password procedures and technical support.
💾 E-Signature Installation
Plug your e-signature device (smart card/token) into your computer and download and install the SCM (Certificate Management) application below. Your device will be recognized automatically after installation.
Download SCM Application Other Installation Files🔑 E-Signature Password Change
Plug in your e-signature, open the SCM application and click the "Change Password/PIN" option. Choose the phone or email the security code should be sent to, then enter the code you receive to set your new 4-digit PIN.
Open Application⬆️ E-Signature Application Upgrade & Update
You can upgrade your version for free, for compatibility with current institutional applications and to move to a more secure root certificate. With your e-signature plugged into your computer, simply open the SCM application and click the "Activate" button. Do not remove your device until the process is complete.
🎫 Create a Support Ticket
You need to sign in as a member before creating a support ticket.
Sign In Sign Up❓ Frequently Asked Questions
What Is an E-Signature?
As defined in Turkey's Electronic Signature Law No. 5070, an electronic signature is electronic data that is attached to, or logically associated with, other electronic data and is used for authentication. Under the Electronic Signature Law, a secure electronic signature is deemed equivalent to a handwritten signature, and data created with an electronic signature has the evidentiary force of a deed (formal instrument).
What Is KEP?
KEP (Registered Electronic Mail) is a secure e-mail service in which the identities of the sender and recipient are known, the time of sending and the content cannot be altered, and which is legally valid in the event of a dispute. Information on who sent a KEP message, to whom, when it was sent, delivered and read constitutes legal evidence.
What Is SSL?
SSL is a security protocol developed by Netscape to ensure security and privacy during data transfer over a network. It ensures that transmitted information can be decrypted only, and exclusively, at the correct destination. Information is automatically encrypted before it is sent and can be decrypted only by the intended recipient. Verification on both sides protects the confidentiality and integrity of the transaction and the data.
What Is a Timestamp?
Timestamps prove that a given piece of data existed at a specified date. The Timestamp Server uses public key technology to sign timestamps, confirming the integrity of the data and its existence at a specific date.